SQL Account — Free AI Help Centre

In SQL Account go to File → Backup Database, choose the location and keep the backup file safe — daily backup is strongly recommended, with at least one copy outside the computer. SQL also offers cloud backup options. The official docs page 'Backup & Restore Database' covers both backup and restore. E Cube can arrange an automatic backup routine for you.

Restore is done from your backup file via File → Restore — you can restore to a new database to avoid overwriting live data. A wrong restore can wipe out recent transactions, so if you are unsure which backup is correct, get help first. The official 'Backup & Restore Database' doc covers the steps; E Cube provides paid remote support for safe restore.

Broad steps: 1) register on LHDN MyTax and appoint SQL (E Stream) as your e-Invoice intermediary; 2) complete the MyInvois onboarding inside SQL Account (company TIN, MSIC, settings); 3) test in sandbox then switch to production. SQL's official e-Invoice portal has a 29-step setup guide and a full video library — linked on this page. Initial configuration is chargeable work our software partner can handle.

Invoices are submitted to LHDN MyInvois directly from SQL Account; a submitted e-Invoice can be cancelled within LHDN's 72-hour window, after which you must issue a credit note instead. See the official 'e-Invoice Operation' documentation for submit / cancel / CN / DN flows. If submissions are being rejected, that needs case-by-case checking — contact us.

Multi-user setup: install SQL Account on the server, share the database, then point each workstation to it — Windows firewall needs inbound rules for the database port, and the official 'Multi-User / Network Setup' doc walks through the settings and connection test. Network and firewall setup is exactly what E Cube does — we can set up the whole office remotely or on-site.

SQL Account activates with your Product ID and Activation Code (concurrent-user license model). See the official 'Setup & License Activation' doc. If activation fails after a PC change or reinstall, the license may need resetting — our software partner or the vendor can assist.

STOP using the database and do not attempt repairs yourself — further writes can make recovery harder. SQL provides a Diagnosis Utility to validate the database (see official 'Validate Database' doc), but actual repair/recovery should be done by a professional. Contact us for urgent paid support; bring your latest backup file.

SQL POS runs the frontend sales and syncs into SQL Account for accounting and stock. The official 'SQL POS Integration' documentation covers the setup. POS hardware (receipt printer, scanner, cash drawer) setup is E Cube's specialty; POS-to-accounting configuration is our software partner's.

Cash drawers connect through the receipt printer (RJ11) and open via a kick-out command configured in SQL's device settings — the official docs FAQ 'Cash Drawer Kick-Out' covers the port and command settings and a kick-out test. If it still will not open it is usually cable/printer-side — E Cube supports this on-site or remotely.

Standard flow: Quotation → Sales Order → Delivery Order → Invoice, with Credit Note / Debit Note for adjustments — each step can transfer from the previous one so you never retype. See the official Sales module documentation. If your business needs a customised flow or forms, our software partner can configure it.

Use the Stock module's stock take / stock adjustment functions to count and correct quantities, and the stock card report to trace movements per item. The official Stock FAQ covers common questions. For first-time stock module setup (costing method, locations), our software partner can assist.

Open the report and use Grid Export → Export to Excel; most listings support it. See the official Report module documentation. Custom report design (special layouts, management reports) is chargeable work handled by our software partner.

Yes — SQL Payroll is a separate module covering HR, payroll and leave, compliant with EPF, SOCSO and PCB. The official 'SQL Payroll — Getting Started' docs and the payroll video library are linked on this page. Payroll setup for your company is our software partner's work.

The official help video library on sql.com.my, the SQL Documentation portal (docs.sql.com.my), and the official YouTube channel 'SQL Account HQ' are all free. eStream also runs structured online training (paid) — all linked on this page.

From the official Support Downloads page on sql.com.my (linked on this page) — always download from the official site, never from third-party download sites. If you need help updating safely across several PCs, E Cube can do it remotely.