E Cube · Free AI Helper
EMAS / MIM — Free AI Help Centre
Find official guides, tutorial videos and help resources faster. This page is not an official support replacement.
By E CUBE TRADING (M) SDN BHD — serving Malaysia SMEs since 2002.
This AI Help Centre is provided by E Cube to help users find relevant official resources. It does not replace official software support or yearly maintenance service. E Cube is an independent IT service provider; all product names belong to their respective owners.
Official Resources
Curated links to the vendor's official guides, videos and help files. We link — we never copy.
Frequently Asked
How do I backup my EMAS data?
EMAS has a backup function (the official FAQ mentions auto-backup behaviour). Make sure backups actually run and keep at least one copy outside the computer — old systems on old PCs are the highest-risk combination for total data loss. E Cube can check your EMAS backup arrangement and set up an external/automatic backup (paid service, worth it for 20-year-old account data).
Where is the EMAS manual and FAQ?
The vendor (MIM System Sdn Bhd) publishes the Emas Manual and an official FAQ on emassoftware.com, plus a second FAQ on emas-mim.com covering receipts, reports and the report writer — all linked on this page. The material is older but still the official reference.
Does EMAS support e-Invoice (LHDN MyInvois)?
The EMAS vendor has NOT published any official e-Invoice documentation, so the honest answer is: unconfirmed. Your options: contact MIM System directly (+603-9107 5666) to ask about EMAS e-Invoice support and upgrades, use the LHDN MyInvois portal to issue e-invoices manually, or consider migrating to a system with full e-Invoice support. E Cube can help you evaluate the options — this is a common situation for long-time EMAS users.
My printer is not printing from EMAS.
EMAS prints through Windows, so first check the Windows side: printer online, correct default printer, test page prints. Older DOS-style report printing may need specific printer/port settings. Printer setup and troubleshooting is E Cube's specialty — remote or on-site across Johor.
Where do I download EMAS updates?
From the official Downloads page on emassoftware.com (linked on this page). If your EMAS is very old, check with the vendor before updating — and BACKUP FIRST, always, before any update.
Does EMAS have stock control?
Yes — EMAS includes inventory/stock modules alongside accounting, invoicing and payroll. The official FAQ and manual on emassoftware.com cover the modules. For hands-on help with stock setup, contact the vendor or ask us to arrange support.
Does EMAS have payroll?
Yes — EMAS Payroll is one of the vendor's modules. Official references are on emassoftware.com (FAQ + manual). For statutory updates (EPF/SOCSO/PCB tables) check with the vendor that your version is current.
How do I print official receipts or fix report layouts in EMAS?
The EMAS-MIM FAQ covers printing official receipts, outstanding DO amounts and report writer commands — linked on this page. Report writer changes are technical; the vendor or a paid support session can handle them.
Who is the EMAS vendor and how do I contact them?
EMAS is developed by MIM System Sdn Bhd, Kuala Lumpur — official site emassoftware.com, phone +603-9107 5666. Their Contact page is linked here. For hardware, network, backup or migration questions around your EMAS system, E Cube can help locally in Johor.
My EMAS computer is very old. Should I worry?
Yes — old hardware running business-critical software is the #1 data-loss risk we see. At minimum: verify backups work and keep a copy off the machine. Longer term, plan the hardware replacement carefully (EMAS may need specific setup on a new PC). E Cube does exactly this: new PC setup, data migration and backup arrangement for legacy systems.
Hardware, network or POS peripheral issue?
Computer, server, receipt printer, barcode scanner, cash drawer, LAN, WiFi, router, backup arrangement — E Cube provides paid remote and on-site support across Johor.
Software configuration or accounting setup?
Accounting setup, e-Invoice configuration, custom reports, database or license issues — we can refer you to our software partner for professional assistance.
AI help is free · Hands-on help is chargeable
Ask the AI as much as you like — it's free. If you need us to fix things hands-on (remote or on-site: printers, network, server, software setup), it's roughly RM80–RM200 per case depending on the job, and we always confirm the price with you before starting.
This AI Help Centre is provided by E Cube to help users find relevant official resources. It does not replace official software support or yearly maintenance service. E Cube is an independent IT service provider; all product names belong to their respective owners.